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Refund Policy


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Your item must be in the same condition and in the original packaging that you received it in order to be eligible for a return.

Also take note, some of our products may arive later than  others as they are handmade and will need some time to create for each customer. If this situatation is relevent, then please wait for the arrival of your product. For tracking, Please contact us at support@lovevibescrystals.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You are held responsible for paying shipping costs when returning any items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping 

Our shipping may take 2-6 weeks depending on where you reside.

To return your product, please contact us for mailing information.

You are held responsible for paying shipping costs when returning any items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lovevibescrystals.com.
Love Vibes & Crystals only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.