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Terms Of Service


Terms Of Service

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Your item must be in the same condition and in the original packaging that you received it in oder to be eligible for a return.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lovevibescrystals@gmail.com.
Love Vibes & Crystals only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Shipping: To return your product, please contact us for mailing information

You are held responsible for paying shipping costs when returning any items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Personal information usage: When you give us such as your name, email and address are collected when a purchase is made.
Love Vibes & Crystals also receives your IP address to provide us with information that helps learn about your operating system and.
With your permission, we may send you emails about our store, new products and other updates.

Privacy policy:

Consent:
When provided with personal information to verify your credit card, place an order, complete a transaction, delivery or return, we imply that you consent to our collecting it and using it only for the specific reason given.
When asked for your personal information for a secondary reason, we will ask you directly for your expressed consent or provide you with an opportunity to say no.
Disclosing your personal information is our right if required by law or if you violate our Terms of Service.

E-commerce platform:
Shopify allows us to sell products and services to you.
Shopify’s databases storage, data storeage and the general Shopify application store your data in a secure server behind a firewall.

Payment:
When choosing a direct payment gateway to complete your purchase, Shopify will store your credit card data, and is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Purchase transaction data is stored to complete your purchase then deleted.
All direct payment gateways adhere to PCI-DSS standards managed by the PCI Security Standards Council, a joint effort of brands like Mastercard, Visa, ect.
PCI-DSS requirements help ensure secure handling of credit card information by Love Vibes & Crystals and its service providers.

Third party host:
Any third-party services used by us will only use, collect and disclose your information when necessary to perform the services they provide to us.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
We recommend that you read their privacy policies so you can understand how your personal information may be handled by such providers.
Certain providers can have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) that a service provider's facilities region.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

There may be links on our site that direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Love Vibes & Crystals uses Google Analytics to learn about store visits and the pages being viewed.

Security:
Your personal information is secured by taking reasonable precautions. We follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
When you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Cookies:
This is a list of cookies that we use. You may choose to opt-out of cookies if you wish.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

Age of consent:
By visiting this site, you agree that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes made to this policy:
We reserve the right to change this privacy policy any time, so please review it carefully. Changes and clarifications will take effect immediately when posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

Any request to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us lovevibescrystals@gmail.com or on the "Contact" page.